Terms & Conditions

We provide a digital platform that connects users with trained peer listeners and mental health professionals through chat, audio, and video sessions. We also offer training and certification programs for emotional support providers.

• You must be at least 18 years old to use our services.
• If you are under 18, you may only use the platform with the involvement and consent of a parent or guardian.

• Emotional Support Sessions with listeners or professionals.
• Self-help Tools including journaling, mood tracking, and self-care resources.
• Training & Certification Programs for individuals who want to become listeners.

Important: We do not provide emergency services. If you are in crisis or feel unsafe, please call your local emergency number or a crisis hotline immediately.

By using our platform, you agree to:

• Provide accurate information when creating your account.
• Use our services respectfully and not harass, abuse, or harm others.
• Not share harmful, illegal, or inappropriate content.
• Keep your login details private and secure.

We take your privacy seriously. Please review our Privacy Policy for details on how we collect, use, and protect your data.

• Some services are free, while others may require payment (e.g., sessions with professionals).
• All fees will be shown clearly before purchase.
• Payments are processed through secure third-party providers.

• Refunds (if applicable) are subject to our Refund Policy.
• We reserve the right to suspend or terminate accounts that misuse the platform.

• Our services provide emotional support, not medical or psychiatric diagnosis or treatment.
• Only licensed professionals can provide medical advice.
• Do not disregard or delay professional medical help based on content or conversations on our platform.

• All content, designs, and materials on our platform are owned by us or licensed to us.
• You may not copy, distribute, or use our content without permission.

• We do our best to provide reliable services, but we cannot guarantee uninterrupted or error-free access.
• We are not liable for any damage, losses, or harm that may arise from using our platform.

We may update these Terms occasionally. If we make significant changes, we will notify you via the platform or email. Continued use means you accept the new Terms.

Email: support@HearzuWellness.com
Address: Gurugram, India