Privacy Policy
Your privacy and confidentiality are at the heart of everything we do. Learn how we protect your personal data and conversations.
Welcome to Our Privacy Policy
Hearzu Wellness is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile app, and services.
By using our services, you also agree to our Terms & Conditions.
1Information We Collect
We collect information to provide you with a safe and supportive experience. This may include:
Account Information
Name, email, phone number, login details.
Session Data
Conversations (chat, audio, video) with peer listeners or professionals.
Payment Information
Billing details for paid sessions (processed securely by third-party providers).
Technical Data
Device information, IP address, app usage, and cookies.
2How We Use Your Information
We use your information to:
3Confidentiality of Conversations
Your Privacy is Protected
Conversations with listeners or professionals are private and not shared with others.
We may review anonymized data (without identifying details) for quality improvement, research, or training.
If we believe you are at risk of harm to yourself or others, we may need to act in line with safety or legal obligations.
4Sharing Your Information
We Do NOT Sell Your Data
Your personal information is never sold to third parties.
We may share information only with:
Service Providers
Payment processors, hosting providers
Licensed Professionals
If you choose to book sessions with them
Legal Authorities
If required by law or safety concerns
5Data Security
Enterprise-Grade Security
We use encryption, secure servers, and strict access controls to protect your data. While we work hard to keep your information safe, no online system can be guaranteed 100% secure.
SSL Encryption
Secure Servers
Access Controls
6Your Rights
Depending on your location, you may have rights to:
7Children's Privacy
Our services are intended for users 18 and older. If you are under 18, you must use the platform with parental or guardian consent.
8International Users
If you use our services outside your country, your data may be transferred and stored in other countries with different privacy laws.
9Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the app, website, or email.
Related: Terms & Conditions and Crisis Support Disclaimer.
10Contact Us
Get in Touch
Privacy Questions?
Have specific questions about how we handle your data? We're here to help and ensure your privacy concerns are addressed.
Contact Privacy Team